Orders & Payments

At Skim and Ruru, we aim to make the ordering and payment process as simple and secure as possible. Below you’ll find all the details to assist you in placing your order with confidence.

Placing an Order

How to Order

To place an order:

  • Browse our catalog and add items to your cart.
  • Proceed to checkout and fill in the required details, such as delivery address and payment method.
  • Confirm your order to receive a confirmation email with the details.

Order Modifications

If you need to make changes to your order after it has been placed, contact us immediately:

Note: Order modifications are only possible before dispatch.

Payments

Accepted Payment Methods

We offer several secure payment options for your convenience:

  • Visa, MasterCard, and other major credit/debit cards.
  • Apple Pay and Google Pay.
  • Cash on Delivery (available for UAE orders only, additional charges may apply).

Payment Security

Your payment details are protected using industry-standard encryption and security protocols. We never store your payment information.

Issues with Payments

If you encounter issues during payment:

  • Double-check your card details or payment credentials.
  • Ensure sufficient funds are available.
  • Try an alternative payment method.
  • Contact us if the issue persists:

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your order through:

  • Our website under “My Account” if you have registered.
  • The tracking link provided in your email.

If you do not receive your tracking details, please reach out to our support team for assistance.

Order Cancellations

Orders can be canceled before dispatch. To request a cancellation, contact our Customer Care team:

Note: Once an order has been shipped, it cannot be canceled. You may return the item according to our Returns Policy.