FAQ

1. Visit skimandruru.com and browse our collections
2. If you've found an item you like, select the size, color, and quantity, then click ADD TO CART
3. Continue shopping and add all the items you'd like
4. Once complete, click on the top-right corner of the page to view your shopping bag, double check your order, then click on PROCEED TO CHECKOUT
5. Checkout as guest, sign in, or create an account
6. Enter your contact and address details, followed by a secure, private page to select payment method and enter your payment details
7. Once done, just click on COMPLETE ORDER and we'll start packing it up for you!

Enjoy the shopping!

If you have a voucher code you can add it at checkout and your discount will be applied before you place your order.

Please note you may not be able to use some voucher codes on sale items.

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

If an item is out of stock, you can sign up for restock notifications.

Simply visit the product page, select your size and colour, press on the NOTIFY ME WHEN AVAILABLE button, then enter your contact details.

You'll then receive an e-mail once it's re-stocked.

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +9715856853337
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

International shipments may face customs/import duties depending on the duty and tax laws for the destination country.

Handling charges may apply and are payable by the customer.

Customs duties and taxes are non-refundable once charged.

We are proud to be delivering all over the world, however, there are some countries that are not being covered by our courier partners. You can find on the checkout page itself.

Please visit Shipping & Delivery to see our options.

UAE: 30 AED
GCC: 90 AED
INTL: 100 - 200 AED

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

You can see your Airway Bill (AWB) number by easily going to your order details through My Account. Please keep in mind that the AWB will be available only after your order is dispatched.

Credit/Debit Card: at Skim and Ruru, your card number is always safe and protected using certified leading encryption technology. A secure shopping experience is a priority and a guarantee, and your details remain private and encrypted. We currently accept Visa, Mastercard and AMEX credit cards. Orders completed with credit cards will not be charged any additional fees. Available worldwide.

If you would like to switch your item/s, the easiest way is to return your products through our return process and make a new order.

We use encryption standards that secures the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important thing is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

Returns are available for all items and must be made within 20 days of delivery. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in.

We will issue the refund within 48 hours of receiving the items, the refund may take 7-20 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as a store voucher. Return fees may apply.

Items purchased through store vouchers will only be refunded as store vouchers.

EXCHANGES: We unfortunately currently do not offer exchanges. However, you can return your products and make a new order."

Please contact our Customer Service team via any of the following channels, available everyday from 9AM-6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

No, items from separate orders must be returned in separate packages.

Unfortunately, we currently do not offer exchanges. However, you can return your products and place a new order.

Please contact our Customer Care team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

Please contact our Customer Service team via any of the following channels, available everyday from 9AM-6PM (Gulf Standard Time).

WhatsApp: +971585685333
E-mail: hello@skimandruru.com
Instagram: https://www.instagram.com/skimandruru/

All items except bodysuits & swimwear. The return policies for those items that can be returned are the following:
Free UAE Returns - 20 Days

We want to ensure you are always happy with your products. As such, we offer returns up to 20 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 7-20 days to reach you, depending on your banks processing times.

Products purchased during sale events will not be refunded.

The wash and care instructions is mentioned under the description of item as well as tag attached to the product.

We don’t believe in overproduction, so our collections are created in a limited quantity. We are a slow fashion company. We also have products linked to an organization called Azraq, where a portion of our profits help build mangroves and coral reefs in the UAE.

We always love to collaborate! Please send an e-mail to info@skimandruru.com and we will get back to you at the soonest.

Please e-mail us on info@skimandruru.com.